HELP & FAQ

A little
clarity.

Useful answers before and after you order.

Returns processAn accessory package follows a clear return path from a desk to a parcel with inspection checkpoints.VELTRANE / RETURNS PROCESS 08 / A CLEAR WAY BACK
Where do you ship?

We currently ship within the United States. Available delivery services and charges are shown at checkout. See our Shipping Terms for full details.

How long does delivery take?

Estimated processing is 1–3 business days. Standard transit is estimated at 3–7 business days after dispatch. These are estimates, not guaranteed delivery dates.

What is included in a kit?

Each kit page lists every included accessory and its separate price. Laptops, phones and other display devices are not included.

Can I change or cancel an order?

Contact us promptly with your order number. We can help with changes or cancellation while an order has not been dispatched.

How do returns work?

Request an eligible return within 30 days of delivery. Return authorization and instructions are provided by our support team. See our Refund Policy.

What if my order arrives damaged?

Contact us promptly with your order number and photographs of the item and packaging. Keep the packaging while we review the issue.

Which payment methods can I use?

The payment methods available for your order appear in Shopify Checkout. Availability can depend on your device, location and the methods enabled by the store.

How do I confirm device compatibility?

Review the product information and contact us before ordering if dimensions, connections or charging compatibility need to be confirmed.

Need help with something else? Contact Veltrane Goods.