Privacy Policy

1. Information you provide

When you place an order, the checkout collects information needed to process and deliver it, such as your name, email address, billing and shipping addresses, contact number where provided, purchased items, and payment-related transaction information. Account information is collected if you choose an account feature offered by the store.

When you use our contact form or email us, we receive the information you submit, including your name, email address, selected inquiry topic, message, and any order number or attachments you choose to provide. Please include only information relevant to the inquiry.

2. Information collected through store operation

Shopify and connected operational services can process technical information such as IP address, browser and device details, session identifiers, cart activity, and transaction events to provide the store, maintain security, and diagnose problems. The precise technologies used depend on the store features and services enabled.

Cookies and similar technologies can keep items in your cart, support checkout, remember preferences, and prevent abuse. Optional analytics or advertising technologies, if enabled, are subject to the notices, choices, and consent requirements applicable to your location.

3. Why we use information

• To respond to inquiries and provide product or order support.
• To accept, verify, fulfill, and administer orders, payments, returns, and refunds.
• To arrange delivery and send necessary order updates.
• To maintain store functionality, investigate problems, and protect against fraud or misuse.
• To keep appropriate accounting and transaction records and meet legal obligations.
• To send optional marketing communications where you have requested them or another lawful permission applies.

We do not treat an inquiry or purchase as blanket consent to unrelated marketing. Transactional messages may still be sent when needed to administer an order, respond to you, or meet a legal obligation.

4. Payments and Shopify

Payment credentials are entered through Shopify Checkout and the payment method you select. Payment providers process them under their own terms and security processes. Store administrators may receive transaction details, payment status, and limited payment identifiers needed for support and refunds; our contact form does not request full card numbers or card security codes.

Shopify processes information to provide services to the store and may act independently for certain consumer-facing or platform services. Its handling of information is described in the Shopify Consumer Privacy Policy. Choices relating to a Shopify-operated service may need to be exercised with Shopify as well as with us.

5. Who receives information

We share information as reasonably needed with service providers that support commerce operations, including Shopify, payment processors, delivery carriers, support and communications services, and professional advisers. Each receives information appropriate to its role, such as a carrier receiving delivery details or a payment provider processing a payment.

Information may also be disclosed to comply with a valid legal requirement, protect legal rights, investigate fraud or security incidents, or carry out a lawful business transaction subject to appropriate safeguards. We do not publish your order details or inquiry as a testimonial without permission.

6. Cookies and your choices

Essential technologies support core functions such as the cart, checkout, authentication where offered, and security. Other technologies may be used only in accordance with applicable requirements and the store’s configured privacy controls.

Where a cookie banner, preference panel, or data-sharing opt-out is displayed, you can use it to make or update the choices available to you. Browser settings also allow you to block or delete cookies, although this can affect cart and checkout functions. If a legally recognized browser privacy signal applies to the processing, it will be handled through the store’s applicable privacy controls.

7. Marketing communications

If you subscribe to updates, we use the contact details and preferences you provide for that subscription. You may unsubscribe using the control included in the message or contact us. Withdrawing marketing permission does not prevent necessary transactional communications about an existing order.

8. Retention

We retain personal information for as long as reasonably needed for the purpose for which it was collected, including order fulfillment, customer support, refunds, accounting, dispute resolution, and legal obligations. Retention depends on the type of record, the relationship, and applicable requirements. Information that is no longer needed is deleted or de-identified where appropriate.

9. Security

We use reasonable organizational and technical measures appropriate to the store and rely on the security features of our commerce providers. No transmission or storage method can be guaranteed completely secure. Please avoid sending passwords, full payment credentials, or unnecessary sensitive information in an inquiry.

10. International processing

Shopify and other service providers may process information in countries different from your own. Where applicable law requires safeguards for an international transfer, the relevant provider and business arrangements must support those safeguards. More information about Shopify’s processing is available in its privacy documentation.

11. Your privacy rights

Depending on your location and the applicable law, you may have rights to request access, correction, deletion, a portable copy, restriction of processing, objection, withdrawal of consent, or an opt-out of certain targeted advertising, sale, or sharing activities where those activities and rights apply. Some requests are subject to legal exceptions, verification, or records we must retain.

To make a request, contact us using the details below and describe your request. We will respond within the period required by applicable law. We may ask for information reasonably needed to verify your identity or an authorized agent’s authority. You will not receive unlawful discriminatory treatment for exercising an applicable privacy right. Where a response can be appealed or a complaint made to a regulator, those rights remain available.

12. Children and external websites

The store is intended for general retail customers and is not directed to children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided information, please contact us so we can assess the appropriate action.

External websites and payment services have their own privacy practices. Please review their notices when you choose to use them.

13. Updates

We may update this policy to reflect changes in store operations, service providers, or legal requirements. The effective date identifies the current version. Where required, we will provide additional notice or request a new choice before a material change applies.

14. Contact Veltrane Goods

Veltrane Goods LLC
Address: 161 N Limestone, Lexington, KY 40507
Phone: +16206129392
Email: support@veltranegoods.com